By commissioning me (Santana Hoffman / Banzai Weber) in any kind of way, and by paying any part of this invoice you are agreeing to the terms of service below. Do not commission me if you do not agree with any of the statements.
Breaking any of the terms will ban you from purchasing or commissioning from me.
All statements below can be personally discussed in some cases.

GENERAL TERMS OF SERVICE
(BanzaiWeber/SantanaHoffman)

• MY PRICE SHEET

~ Please be polite and respect me, and I will be polite to you and respect you too.~ I work in queue order, so please make sure that you're familiar with my Trello!~ Commissions are usually OPEN, also I do slots or YCHs. I'll let you know if I have a big queue.~ You can write me personally if you read all my pricing sheets and TOS.

• My Trello to-do
• My FurAffinity

💸 PAYMENT 💸

POSSIBLE PAYMENT OPTIONS:
LAVATOP (preferred) | BOOSTY | HIPOLINK
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*LavaTop accepts: ㅤPayPal or cards
*HipoLink accepts: ㅤcards
*Boosty accepts: ㅤcards
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~ I accept ONLY full pre-payment. For YCH commissions you have to pay after auction/sale is ended.~ If you’re not sure and have issues with payment, please let me know and I’ll help you! All payment instructions can be sent. I also have numerous positive feedback about Boosty, HipoLink and LavaTop from my clients. I use only verified payment options.~ All payments are final. I can't afford you any refunds.~ If you use Boosty or HipoLink, it’s highly recommended to use virtual cards, though ordinary cards work too.~ LavaTop temporarily is the only way to pay via PayPal directly, sorry for the inconvenience!

• My LavaTop
• My Boosty
• My HipoLink

📄 FORM 📄

Please make sure that you filled this form when you're commissioning me (if other cases are not stated):
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1) Work type (portrait, half-body, full-body)
2) Work detalization (full-detailed or flat-colored)
3) You character reference sheet or any other pictures*. How many characters are there?
4) Your idea: pose, facial expression, atmosphere and other idea details. Tell me more about your request! Visual references are welcome. OR you can give me here artistic freedom.
5) Background or main colors
6) Any other wishes
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*I DO NOT work with text-only character descriptions (like "My character is a big black dog with numerous white stripes and unknown eye color). If you don't have an artwork of your character, the best way to describe it to use visual pictures + exact and clear description.
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I'm okay with fandom/media characters.

📜 CONTACT ME 📜

You can contact me via FurAffinity, Discord, Telegram.Please, do not deal with scammers and use my verified contacts. I never write first and don’t offer services in DM. My customers always write to me first if they are interested in my commission.

• My FurAffinity
• santanahoffman
• shoffman

📜 PROCESS AND CHANGES📜

"Work In Progress" (WIP) pictures will be given at the following points FOR FULL-DETAILED WORKS:
1. The sketch (not for artworks based on YCHs)
2. The lines and base colors stage
3. Final files
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FOR SKETCH WORKS:
1. Rough pre-sketch only!
2. Final files
WIPs might be given at other points if I or you have any questionable details. You'll be notified if there are any problems.
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CHANGES:
Changes/fixes during the process:
~ Up to 2 major revisions are allowed in the rough sketch phase.
~ 1 major revision is allowed in the clean sketch phase.
~ Up to 1-2 small changes are allowed in the lines and color phase.
Additional revisions at these phases will be charged.
Any changes to the drawing thereafter must be small/minor, or I’ll ask for extra charge.
Other changes cost extra OR can't be done at all.
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PLEASE ask me for changes only around within a few days or max. a week after the work is done! I will not make any new changes after your full approval, and if you write to me in a few weeks or months, I will not be able to make any changes at all.
If you have any problems or you want to think about it more than usual, I’ll be happy to give you the time you need, but always let me know IN ADVANCE! Thank you!
ㅤㅤㅤIf you ignore me after I send you a finished work, then I will post it in a few days anyway.
If you commission a comic (multi-frame commission) from me that consists of more than one frame/artwork, then changes count per each frame(panel)/each artwork.
Working with each client, I can do more changes for free. Please, always be clear in the things that you want, and it will be easy for me too!

✔️ DO/DON’T ❌

✔️ I LOVE DOING:
~ Gryphons (griffins), birds and any other avian characters
~ Dark, creepy, horror themes, fantasy, mythology.
~ Pictures with calm, dark tones, sad atmosphere, red/green/yellow/blue/gray/pale tones, also contrast light too.
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✔️ I CAN DO:
~ Other ferals, anthros, humans and humanoids, author's species, other mythical/fantasy/horror creatures;
~ Fan characters, original/media/canon characters, fan arts, OC x canon artworks;
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❌ I CAN'T DO:
~ Horses and ponies;
~ Some humanoid-like characters with odd proportions and appearance (ask me please!);
~ Chibi;
~ Reference sheets;
~ Sensitive real-life political themes, some types of weapons and some vehicles (ask me please!);
~ Custom designs and re-designs of characters (it doesn’t count if you want to change clothes or hairstyle for example);
~ NSFW, open or really visible adult/sexual content and adult fetishes;
~ Really difficult characters with numerous limbs, really super detailed design/armor/costume, some difficult and unusual species (ask me please!).
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✔️ I'm OK with such stuff as:
~ Blood in any amounts, battle/fight themes, light violence, scars, scratches, deep wounds, scary and horror themes;
~ Alcohol and smoking;
~ Light, simple/anatomic nudity without genitalia.

📜 TURNAROUND, FINAL FILES 📜

A more accurate time estimate for your commission will be given before payment. Please note this is only an estimate and any delays will be communicated.
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Current deadline - usually 2-4 weeks, 2 months maximum*.
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If you commission the artwork for some special events like b-day and others then please let me know about it in advance so I can start working on it faster.
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*For comic commissions that consist of more than 3 arts, it will be around 2-3+ months depending on the amount of frames and panels.
With all of my heart and soul I ask you all not to rush me while I'm working with your commissions. If you want a piece finished before a certain date let me know beforehand and I will tell you if I can do it or not!The customer receives the work in full resolution (.png files) in all possible versions (if any have been discussed or the work needs them) + medium-sized watermarked files for web posting (.jpg files) + permanent access to the cloud where the work is stored. I don't delete files from the cloud.
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If you lost your files, let me know and I'll find them.
I DO NOT provide you with .psd files with layers, I do it only in some cases and when it’s discussed in advance, or only for some troublesome reasons.